CONSULTING · CLIENT SUCCESS

Keep the clients
you win.

For companies whose growth leaks at renewal. We examine the client journey from signed to renewed — and rebuild the parts where people quietly slip away.

Book an intro call WHAT WE EXAMINE ↓

WHAT WE EXAMINE

Churn has a paper trail.

Every lost account left signals for months. We find where they show up in your book — and who should have been watching. When the churn traces back to the product itself, the product practice runs that half.

THE EXAMINATION FOUR LENSES
01
Time to value
How long before a new client sees the thing they bought — and what stretches it.
02
Health signals
What predicts churn in your book, and whether anyone watches it before renewal quarter.
03
Escalations
Where problems go, and whether clients feel caught or passed around.
04
The renewal play
Whether renewal is a process that starts early — or an email that arrives late.

HOW AN ENGAGEMENT RUNS

Six weeks. Ranked by revenue at risk.

WEEKS 1–2

Inside the book

We listen to onboarding calls, read the tickets, and follow live accounts end to end.

WEEK 3

Findings, in writing

A short document naming where clients slip — ranked by revenue at risk, not by anecdote.

WEEKS 4–6

Playbooks installed

Onboarding, health checks, and renewal plays your team runs without us in the room.

THE NEXT STEP

Start with thirty minutes.

Bring what you’re building or where the org is stuck. A partner reads every note and replies within one business day.

NAVTA, INC. · RALEIGH, NORTH CAROLINA HELLO@NAVTA.DEV
THE INTRO CALL RE: CLIENT SUCCESS CONSULTING
THIRTY MINUTES · NO DECK
NO PITCH, NO HANDOFF — A PARTNER REPLIES